Contact

How CanWe Help?

Questions about a program, your account, or billing? Email us. A person reads every message, and we answer within two business days.

1

Access & login

Can't get into the portal, password reset, or a course that isn't showing up.

2

Course content

A lesson won't load, a worksheet is missing, or something in the material is unclear.

3

Billing

A charge you don't recognise, cancelling your membership, or updating your card.

4

Something else

Scheduling, program questions, partnerships, or press.

Contact

Email Us

Tell us which of the topics above it is about and give us as much detail as you can. The more we know, the faster we can fix it.

Email us at

[email protected]

Email Us →

Include the email address you signed up with and which program you are in.

Quick Answers

Before You Write In

How do I cancel my Community membership?

From inside your account, any time. You keep access through the end of the month you've already paid for. Monthly fees aren't refundable.

How do I reschedule a Raise Academy call?

Use the link in your booking confirmation, or email us. Please give at least 24 hours' notice so the guarantee still applies to you.

I can't log in to the portal.

Try a password reset from the login page first. If that email doesn't arrive within ten minutes, check spam, then write to us with the email address you signed up with.

Where's my onboarding list?

It's sent on day one of Raise Academy, after your onboarding call. If you haven't received it, let us know and we'll resend it.

Can I get a refund?

Raise Academy is guaranteed on the work rather than refunded. Community fees aren't refundable. Full details are in our Refund & Cancellation policy.