The Impero Blog

Owning > Earning

Notes from Mike Nathan on ownership, raising capital, building an audience and putting AI to work. New posts every weekday.

The Real Cost Of A Bad AI Output: What A Hallucination Actually Costs A Small Business

The Real Cost Of A Bad AI Output: What A Hallucination Actually Costs A Small Business

Mike Nathan
Published on: 10/11/2026

Founders hear the word "hallucination" and picture an obviously wrong, easily caught mistake. The costly version is usually the opposite: a…

aismall-businessfounders
Why Your Customer Service Should Be The Last Thing You Automate, Not The First

Why Your Customer Service Should Be The Last Thing You Automate, Not The First

Mike Nathan
Published on: 06/11/2026

Customer service is often the first place founders reach for AI automation, because the volume of routine questions feels like an obvious target. It's…

aismall-businessfounders
Building An AI SOP Library: The Documentation That Actually Compounds

Building An AI SOP Library: The Documentation That Actually Compounds

Mike Nathan
Published on: 04/11/2026

Most small businesses have standard operating procedures scattered across someone's memory, a few outdated documents, and tribal knowledge that only…

aismall-businessfounders
The AI Vendor Lock-In Trap: Why Portability Matters More Than Features

The AI Vendor Lock-In Trap: Why Portability Matters More Than Features

Mike Nathan
Published on: 02/11/2026

Founders often pick an AI tool based on which one has the most impressive feature list this month, without asking a more important question: what happens…

aismall-businessfounders